FAQs

Have Questions?

Have questions about our services? Below are some of the most common inquiries we receive. If your question isn’t answered here, feel free to reach out directly — we’re happy to help.

สวัสดีค่ะ ดิฉัน มยุรี “แมรี่” แมทล็อค ยินดีให้บริการด้านล่ามและภาษาไทย–ลาวค่ะ

What services does CLG offer?

CLG provides professional Thai ↔ English and Lao ↔ English interpreting and translation services, including:
• Legal interpreting (court, depositions, attorney–client meetings)
• Medical interpreting
• USCIS interviews (AOS/Green Card)
• Community, business, and educational settings
• Document translation
• Closed captioning & subtitling
• On-site, OPI, VRI, and RSI interpreting

For service availability, please contact us directly.

What is the difference between OPI, VRI, RSI, and On-Site interpreting?

• OPI: Phone interpreting (audio only)
• VRI: Video remote interpreting
• RSI: Remote simultaneous interpreting (conference/interpreter platform)
• On-Site: Interpreter physically present at the location

We can help you determine the best format for your assignment.

What languages does CLG specialize in?

We specialize in professional interpretation and translation in the following language pairs:
Thai ↔ English
Lao ↔ English

What areas does CLG serve?

• State of Texas (in person)
• Nationwide (remote: OPI/VRI/RSI)
• International (remote)
• In-person travel available when booked with travel reimbursement

Contact us to confirm availability for your location.

Does CLG offer translation services?

Yes. We provide professional and certified translation services for legal, medical, business, and general documents.
Legal translations (including court transcripts) follow industry timelines and cannot be completed overnight.
Rates vary by document type and begin with a standard page defined as 250 source English words.
For an accurate quote and turnaround time, please contact us directly.

Does CLG offer Closed Captioning & Subtitling Translation?

Yes. We provide Thai ↔ English and Lao ↔ English projects. Rates are quoted based on project scope, technical requirements, and turnaround time.

For a customized quote, please contact us with your document type, page count, and deadline.

What are your standard rates for interpreting services?

CLG offers clear and professional flat hourly rates for both remote (OPI/VRI) and on-site interpreting services. Half-day and full-day rates are available for extended on-site assignments.

For out-of-town engagements, services are billed at a flat interpreting rate plus travel expenses (lodging, mileage or transportation, tolls, parking, per diem, and incidentals), following GSA guidelines and standard industry practices.

Because assignments vary by location, duration, and subject matter (legal, medical, USCIS, business, community), we provide rates case-by-case to ensure fairness and accuracy.

For a personalized quote or to request our full rate sheet, please contact us directly.

Do you provide interpreting services for USCIS interviews?

Yes. CLG provides professional interpreting for all USCIS appointments, including:
• Adjustment of Status (AOS / Green Card Interviews)
• I-130 and I-485 interviews
• Marriage-based interviews
• RFE follow-up interviews
• Citizenship (N-400) interviews, when an interpreter is permitted

We offer both on-site and remote USCIS interpreting.

We also help clients understand the process and prepare on what to expect — while staying fully compliant with interpreter ethics and USCIS guidelines.

Please contact us to check availability and receive a personalized quote.

Do you provide out-of-area or out-of-state interpreting services?

Yes. CLG provides on-site interpreting services for out-of-area and out-of-state assignments throughout the United States. Out-of-town services are billed at a flat interpreting rate plus any necessary travel expenses, such as:
• Airfare or ground transportation
• Lodging
• Tolls and parking
• Other travel-related costs

All travel and service costs are handled with transparent and fair pricing, based on actual expenses and industry standards.

For availability, location details, or a customized quote, please contact us directly.

Do you provide interpreting services for business meetings or conferences?

Yes. CLG provides professional interpreting services for a wide range of business and corporate settings, including:
• Business meetings
• Trainings and seminars
• Negotiations
• International conferences
• Internal company communication
• Remote formats (VRI/RSI) and on-site interpreting

Services are offered in Thai ↔ English and Lao ↔ English.

Please contact us for availability and a tailored quote.

What types of medical interpreting does CLG provide?

I am a certified medical interpreter (Hub-CMI, Thai) and provide medical interpreting in a wide range of clinical settings, including:
• Hospitals and outpatient clinics
• Telehealth / telemedicine appointments
• Patient intake and medical history interviews
• Specialist visits and diagnostic appointments
• Mental health and behavioral health sessions
• Case discussions and provider–patient consultations
• OPI, VRI, and On-Site medical interpreting

Please contact us for availability or to request a medical interpreting quote.

What service formats does CLG offer?

CLG offers flexible interpreting options to meet your needs:

Remote / Online Interpreting
• Zoom
• Microsoft Teams
• Google Meet
• Phone interpreting (OPI)
• Video remote interpreting (VRI)

We also communicate with clients through Line, WhatsApp, and standard phone calls for coordination.

On-Site Interpreting

In-person interpreting is available throughout Texas, with travel available to other states by arrangement.

Please contact us to confirm availability and select the format that best fits your assignment.

Testimonials

Real Experiences. Real Results.

"Thai is not highly requested in the Buffalo, NY region but it is almost impossible to fulfill when requested - we were so lucky to have found someone with Mary's high level of skill. We have been graced with the privilege of her serving a few of our customers over the last 2 years, but one sticks out in particular. When she interpreted for a new legal customer who was serving a client in a situation of domestic violence, Mary handled it with the utmost care and consideration of both the client and customer. Although her services were delivered remotely, she still went above and beyond to drive to a local notary in Texas to get some documentational proof of interpreting despite not having been forewarned of this need. We were unaware she would be asked this but she completed the task expediently and without complaint, and we were able to come to an amicable compromise with the customer about compensating her for these additional services requested. She handled the whole situation with poise, grace, and professionalism and the customer complimented her services highly."

Robert Thoren

IIB, International Institute of Buffalo

"Mary is professional, humble, and delightful interpreter. She dedicated her work to helping people without any hesitation. Her passion for language is powerful especially she fluent in English, Thai, and Lao. When I work with her, she always has positive inspired. I ensure that she will make you surprise with her excellent job!"

Mint Hill

Digital Marketing Manager at BenQ North America.

"I've known Mary most of my life and I can safely say that she's my favorite person. She's driven and intelligent, with a high E.Q. She has an inner light within her that is contagious. Mary has lived all over the world, building within her a love and respect for all people. When working with Mary, you can expect full transparency, honesty and punctuality."

Kimberly Sanchez

Financial Consultant at Fidelity Investments

"Her interpersonal skills, along with her cultural and interpretation/translation knowledge, seem to allow her to open channels of communication with all types of people, in all walks of life. She's an adept communicator, to say the least."

Jesse M.

Non-Profit Director