Crosspoint Language Group – Professional Interpretation Services

CROSSPOINT

Where Voices Meet, Understanding Begins.

Meet the Founder

I’m Mayuree “Mary” Matlock, founder of Crosspoint Language Group, LLC (CLG)—a professional interpreter and translator with over a decade of experience bridging language and cultural gaps in legal, medical, educational, and professional settings.

Born in Udon Thani, Thailand, raised in Saudi Arabia, and now based in Texas, my journey has always been multilingual and multicultural. That’s why I founded Crosspoint—to be a trusted connector where words, people, and understanding meet.

Who I Serve

Through CLG, I serve clients across a wide range of industries and platforms—from private individuals to national organizations with remote and in-person options available.

At the heart of Crosspoint Language Group is a simple mission: To help people understand one another clearly, respectfully, and meaningfully.

Key Areas of Expertise:

Business & Corporate
- Meetings, negotiations, HR matters, and cross-border partnerships.
Medical & Healthcare
- Clinics, hospitals, mental health, Telehealth, and patient intake.

Legal & Government
- Court hearings, attorney-client meetings, immigration, and public services.
Religious & Educational
- Schools, training programs, religious services, and community outreach.

Professionalism

What You Can Expect

Precision:

Clear, accurate interpretation for effective communication.

Cultural Awareness:

A deep understanding of cultural nuances to ensure respectful and appropriate exchanges.

Bridging the Gaps:

Serving as a conduit to connect you with others, overcoming language and cultural barriers.

Professionalism:

Ethical, impartial, and reliable services that you can trust.

Specialized Interpretation Services

Consecutive Interpretation

Used in one-on-one or small group settings, this mode allows interpreters to convey the message during natural pauses. It's ideal for medical appointments, legal consultations, and interviews.

Simultaneous Interpretation

Perfect for larger events such as conferences, seminars, or courtrooms. The interpreter translates in real-time with minimal delay, often using headsets or microphones for clarity and speed.

Sight Translation

When written documents need to be understood immediately, this service allows interpreters to provide a verbal translation on the spot—ideal for forms, signage, or official paperwork during appointments.

Modes of Interpretation

Professional. Trusted. Culturally Informed.

At Crosspoint Language Group, LLC, we provide professional interpretation and translation services with a commitment to accuracy, confidentiality, and cultural fluency. With the structure of a trusted LLC and over a decade of experience, we support legal, medical, business, and community clients with dependable, high-quality language services.

We don’t just translate words—we foster connection and understanding. Our interpreters are not only trained professionals but also culturally fluent across Southeast Asian and Western contexts, bringing global insight to every conversation.

What Sets Us Apart

Qualified & Reliable: Operated under a registered LLC with a track record of excellence and accountability.
Culturally Fluent: Deep understanding of both Southeast Asian and Western cultures ensures respectful, context-aware communication.
Confidential & Compliant: We follow HIPAA, legal ethics, and industry best practices to ensure secure and ethical service.
Flexible & Prepared: We handle scheduling, platform setup, and multi-party coordination for both remote and in-person sessions.

Looking for a different language? While we’re not a language agency, we maintain a trusted network of vetted interpreters across hundreds of languages—and we’re happy to connect you with the right expert.

Let’s bridge communication gaps—professionally, respectfully, and one conversation at a time.

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Professional Standards & Certifications

At Crosspoint Language Group, LLC, professionalism is more than a principle—it’s our promise. Our interpreters maintain nationally recognized certifications and stay up to date with evolving standards in legal, medical, and remote interpreting.

Professional Credentials

Qualified Court Interpreter
Qualified Medical Interpreter
HIPAA Compliant (Credential ID: 125620118)

Ongoing Training & Certifications

60-Hour Healthcare Interpreter Training (Transinterpreting). CID: 128806578
Licensed Court Interpreter Orientation Workshop (TAJIT)
Court Interpreter Orientation (TAJIT)
KUDO Remote Interpreter Certification

Professional Affiliations

Texas Association of Judiciary Interpreters & Translators (TAJIT)
Metroplex Interpreters & Translators Association (MITA)
National Language Service Corps (NLSC)

Committed to Best Practices

Crosspoint interpreters follow recognized national and state standards to ensure professionalism, impartiality, and confidentiality in every setting—from courtrooms and clinics to classrooms and virtual platforms.

National Code of Ethics for Interpreters in Healthcare (NCIHC)
IMIA Standards of Practice
NAJIT Code of Ethics & Professional Responsibilities
Remote Interpreting Security Protocols
State Court Ethics & Procedures (including Texas & others)

We believe excellence requires lifelong learning. That’s why we invest in continuous education in areas such as medical terminology, court ethics, remote best practices, and confidentiality protocols—so you receive top-tier service, every time.

The Benefits of Remote Interpretation

Professional. Accessible. Seamless.

With fewer qualified interpreters available locally—especially for Thai and Lao—remote interpretation makes professional language access easier than ever. At Crosspoint Language Group, LLC, we bring the expertise to you—no matter where you are.

Why Choose Remote Interpretation?

Connect with top-tier interpreters—anywhere in the world
Cut costs by eliminating travel and onsite coordination
Save time with flexible scheduling
No downloads needed—just a phone or internet connection

We Handle the Details

When you book with Crosspoint Language Group, you’re not just paying for interpretation—you’re getting full-service coordination. We’ll set up the session on a secure platform like Zoom, Microsoft Teams, WebEx, Google Meet, or over the phone, and ensure all parties are connected and ready to go.

Secure & Confidential

Your privacy matters. All sessions are held on encrypted, professional-grade platforms. Our interpreters follow industry best practices, including HIPAA compliance and strict confidentiality standards.

A Few Tips for a Smooth Session:

Find a quiet space
Use headphones for clarity and privacy
Test your tech beforehand
Log in a few minutes early

Language access made easy—with care, clarity, and professionalism.

Testimonials

Real Experiences. Real Results.

"Thai is not highly requested in the Buffalo, NY region but it is almost impossible to fulfill when requested - we were so lucky to have found someone with Mary's high level of skill. We have been graced with the privilege of her serving a few of our customers over the last 2 years, but one sticks out in particular. When she interpreted for a new legal customer who was serving a client in a situation of domestic violence, Mary handled it with the utmost care and consideration of both the client and customer. Although her services were delivered remotely, she still went above and beyond to drive to a local notary in Texas to get some documentational proof of interpreting despite not having been forewarned of this need. We were unaware she would be asked this but she completed the task expediently and without complaint, and we were able to come to an amicable compromise with the customer about compensating her for these additional services requested. She handled the whole situation with poise, grace, and professionalism and the customer complimented her services highly."

Robert Thoren

IIB, International Institute of Buffalo

"Mary is professional, humble, and delightful interpreter. She dedicated her work to helping people without any hesitation. Her passion for language is powerful especially she fluent in English, Thai, and Lao. When I work with her, she always has positive inspired. I ensure that she will make you surprise with her excellent job!"

Mint Hill

Digital Marketing Manager at BenQ North America.

"I've known Mary most of my life and I can safely say that she's my favorite person. She's driven and intelligent, with a high E.Q. She has an inner light within her that is contagious. Mary has lived all over the world, building within her a love and respect for all people. When working with Mary, you can expect full transparency, honesty and punctuality."

Kimberly Sanchez

Financial Consultant at Fidelity Investments

"Her interpersonal skills, along with her cultural and interpretation/translation knowledge, seem to allow her to open channels of communication with all types of people, in all walks of life. She's an adept communicator, to say the least."

Jesse M.

Non-Profit Director

FAQs

Have Questions?

Have questions about our services? Below are some of the most common inquiries we receive. If your question isn’t answered here, feel free to reach out directly — we’re happy to help.

What languages does CLG specialize in?

We specialize in professional interpretation and translation in the following language pairs:
Thai ↔ English
Lao ↔ English

Does CLG offer translation services?

Yes. Depending on the scope of the project and interpreter availability, we offer certified translation services for legal, business, and general documents in the same languages we interpret. Please contact us directly to request a custom quote.

What do OPI, VRI, and On-Site mean?

Great question! Here’s a quick overview:

OPI stands for "On-Demand Phone Interpreting," also known as OPI Telephonic Interpreting. It involves interpreting over the phone as needed.

VRI stands for Video Remote Interpreting. This method uses video technology to facilitate real-time interpretation.

On-Site means that the interpreter is physically present at the location during the interpretation, rather than interpreting via phone or video call.

What additional services does Crosspoint provide?

In addition to interpreting, we offer the following services upon request:

Closed Captioning Translation: Billed at $129/hr with a 2-hour minimum.
Document Translation: Quoted per project based on time and complexity. Please note that we do not accept translation jobs billed by word count or text length; we operate strictly on an hourly/project basis to ensure accuracy and fairness.

What are your standard rates for interpreting services?

Crosspoint Language Group offers transparent, flat hourly rates for both remote and on-site interpreting services. Half-day and full-day rates apply for extended on-site engagements. For a personalized estimate or to view our full rate sheet, please contact us directly.

Does Crosspoint offer on-site interpretation?

Yes. We offer on-site interpretation services in select locations, with rates based on time, travel, and service type. Please contact us to receive a tailored quote based on your location and needs.