Privacy Policy

Crosspoint Language Group, LLC (CLG)
Last Updated: October 9, 2026

1. Who We Are

Crosspoint Language Group, LLC (CLG) provides professional translation, interpreting, and language services.

Website: https://crosspointlanguage.com
Phone: (855) 622-2767

We respect your privacy and are committed to protecting the personal information entrusted to us.

2. Information We Collect

When you contact CLG or request our services, we may collect:

  • Name, email address, and telephone number.
  • Information submitted through website contact forms.
  • Details regarding translation or interpreting service requests.
  • Documents or materials voluntarily provided for service inquiries.
  • Technical website information, such as IP addresses and cookies, where applicable.

We collect this information to respond to inquiries, provide requested services, communicate with clients, and operate our business.

3. Client Confidentiality

CLG recognizes the sensitive nature of legal, medical, immigration, and other professional communications.

We treat client information and submitted documents as confidential and limit access to individuals and service providers who require the information to perform authorized services.

We do not sell client information.

4. SMS Communications & Consent

By voluntarily opting in to receive text messages from CLG, you consent to receive SMS communications related to service inquiries, appointments, scheduling, and client services.

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to unsubscribe.
  • Reply HELP for assistance.
  • Consent to receive SMS messages is not required to purchase our services.

CLG does not sell, rent, or share mobile phone numbers, SMS consent information, or messaging opt-in data with third parties or affiliates for marketing or promotional purposes.

We may use authorized telecommunications providers, including Zoom Phone, to deliver business communications.

5. How We Use Your Information

Personal information may be used to:

  • Respond to inquiries and service requests.
  • Prepare quotes and coordinate assignments.
  • Communicate regarding appointments and projects.
  • Process payments and maintain business records.
  • Improve our website and services.
  • Meet applicable legal and regulatory obligations.

6. Information Sharing

CLG does not sell personal information.

We may share information with authorized service providers when reasonably necessary to deliver services, process payments, operate business systems, or comply with legal obligations.

Such sharing does not include providing SMS opt-in information to third parties for their marketing purposes.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality and understand visitor activity.

You may adjust your browser settings to restrict or disable cookies. Some website features may not function as intended.

8. Data Security & Retention

CLG takes reasonable administrative and technical measures to protect personal information against unauthorized access, disclosure, or misuse.

We retain information only as long as reasonably necessary for business operations, service delivery, recordkeeping, and applicable legal requirements.

9. Your Privacy Choices

You may contact CLG to request access to, correction of, or deletion of your personal information, subject to applicable legal and recordkeeping obligations.

You may also opt out of SMS communications at any time by replying STOP.

10. Third-Party Services

Our website and business operations may use third-party platforms for communication, scheduling, website hosting, payment processing, and related services.

These providers may process information as necessary to perform their services and are subject to their own applicable privacy practices.

11. Changes to This Policy

CLG may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.

Updates will be posted on this page with a revised effective date.

12. Contact Us

For privacy-related questions or requests, please contact:

Crosspoint Language Group, LLC

Website: https://crosspointlanguage.com
Phone: (855) 622-2767